Last updated: 7 November 2026
This policy explains what information Kommercely (“we”) handles through the addresspilot.app website and the AddressPilot Shopify app, and why. Questions: kommercely@gmail.com.
On this website
- Analytics. We use Google Analytics (through Google Site Kit) to understand how visitors use the site. It uses cookies and collects usage data such as pages viewed and approximate location.
- Live chat. Our chat is provided by Tawk.to and loads only when you open it. Once opened, Tawk.to sets cookies and receives the messages and any details (such as your email) you share in the chat.
- Server logs. Our hosting keeps standard logs (such as IP address and browser) for security and troubleshooting.
In the AddressPilot app
- Shipping addresses. AddressPilot checks shipping addresses during checkout and after an order is placed, so merchants can catch addresses that can’t be delivered.
- Address verification. When live suggestions or verification are on, the address being checked is sent to Google Maps Platform to find a verified match.
- Order access (optional). AddressPilot needs no access to your orders to check addresses at checkout. Only if a merchant turns on Order checks (Pro) does Shopify ask them to approve order access. AddressPilot then reads each new order’s shipping address and, when it finds a problem, adds a tag, saves a suggested address on the order and can hold fulfillment until the address is confirmed. If the buyer picks the suggested address on their order page, AddressPilot updates the order’s shipping address (address lines, city and zip only; the name and phone stay as they are). It doesn’t change items, prices or payments. If tag exceptions are set up, it also reads customer and product tags, only to apply the check.
- Order checks. For flagged orders we store the order reference, the rule that flagged it and its status, not the address itself. The suggested address is saved on the order in the merchant’s Shopify store.
- Customer and product tags. If a merchant sets up exceptions, tags are read only to apply the check and are not stored.
- Shopify Sidekick. When a merchant asks Sidekick, Shopify’s AI assistant, about AddressPilot, we share only order numbers, the reasons orders were flagged, check counts and the merchant’s rule settings. We never share buyer names or addresses with Sidekick, and AddressPilot doesn’t run its own AI model.
- Retention. Order check records are deleted after 90 days. We act on Shopify’s data requests and deletion requests (GDPR webhooks), and delete a store’s data after the app is uninstalled.
Sharing
We don’t sell personal information. We share it only with the service providers above (Shopify, including Sidekick, Google, Tawk.to and our hosting provider) to run the site and the app, or when the law requires it.
Your rights
Depending on where you live, you may have the right to access, correct or delete your personal information, or to object to how it’s used. Shoppers of a store using AddressPilot should contact that store first; merchants and website visitors can contact us at kommercely@gmail.com.
Changes
We’ll update this page when our practices change and change the date at the top.